FAQs
General FAQs
We recommend wearing comfortable, weather-appropriate clothing that doesn’t matter too much if it gets muddy or wet, layers are a good idea and it is always best to bring a change of clothes, just in case (including socks!) Trainers or shoes with a good grip and that covers the whole foot are best, wellies or sandals are not suitable. Waterproof raincoats for wet weather, sun hat and sun cream for hot weather. Water bottle – we will ensure lots of breaks throughout the day to make sure this is filled up. Please make sure all items have your child’s name clearly printed inside. There is no need to bring any electrical items or items of high worth – it is likely that you won’t get time to use them and we would hate for anything to get broken or lost!
Yes! Lunch is included for our day camps.
If parents wish to pack snacks, we operate a nut-free policy and ask all parents to refrain from packing any nuts or nut products
We will aim to split children into rough age groups so we can tailor activity sessions for those ages but if we know that your child wishes to be with a sibling or friend in a different age group we will do our best to keep them together – please let us know with plenty of notice!
We have split children into different age groups to help them settle and make friends with children of a similar age. It also means we can deliver activities at an age-appropriate level, for example the outcome of an archery session for a 9 year old will be very different to the outcome for a 14 year old.
We also abide by staff to child ratios as set out by Ofsted, which is 1:12.
COVID-19 UPDATE
We will be unable to move any child between groups/bubbles, this is for the safety of your child and the safety of others to prevent potential transmission between groups.
We can offer some flexibility (ie. a more mature 11 year old joining the 12-14 year old group) but this will be at the camp managers discretion as we will have staffed the activities according to the age of the children we are expecting to attend and to allow us to operate with correct staffing ratios.
NSX Adventure activity camps allow children and teens the independence to make memories with new friends by themselves, whilst being in a safe and secure environment. Meeting other nationalities can help students to develop respect, understanding and appreciation for different cultures.
We provide an emergency telephone number to all parents which you can use whilst your child is at camp.
Alternatively, in a non-emergency situation you can WhatsApp us with any questions and we will pass it on to the relevant member of staff at the camp.
We endeavour to offer the opportunity for all children to attend camp however this can only be achieved if we have the correct information about a child’s needs upon booking. We would appreciate it if you are able to let us know if there is anything currently affecting your child so we can better meet their needs and help them interact with others.
It is the responsibility of the parent(s)/guardian(s) to fully advise NSX Adventure of any disability, social or behavioural problem that the child has or recently had which might affect them or others during their time with us. If your child has additional needs, we are happy to discuss how we can accommodate them at camp.
However unfortunately, NSX Adventure is unable to provide 1:1 support for children with additional needs. We are happy for children with 1:1 support to join us if this can be organised or provided by the parent/guardian, however NSX Adventure cannot take responsibility for children and carers following Covid-19 guidance.
We also reserve the right to not accept a child in our care if full information about medical or physical conditions or behavioural matters is not provided at the time of booking or they are deemed incompatible with the well-being of the camp and others.
Yes! Before every activity, we give a full introduction and safety briefing to our campers. We ask for their full attention during this time to ensure everyone’s safety.
All our staff are in-house and in some cases externally NGB trained in the activities they are delivering, as well being emergency first aid trained.
Activity FAQs
Safety is fundamental in the activities we provide and our extensive list of external accreditations and internal safety processes ensures activities only pose a ‘perceived’ risk. Each activity session begins with the issuing of appropriate safety equipment and the safety briefing.
For all activities, the appropriate safety equipment is provided for all participants. For example, harnesses or buoyancy aids.
Our equipment standards are high, and a logbook system is in place to monitor all safety-critical items.
Our activity programmes have been developed around safety: delivered by a team with knowledge, expertise and passion. All Staff hold Safeguarding, First Aid at Work Qualifications and are Enhanced DBS. Being Ofsted registered, we follow their recommendations on child-to-staff ratios for every camp we run.
Each day is made up of 4 activity sessions that last 90 minutes each. Between each activity session is 30 minutes break time to allow the next activity session to be set up and the campers to grab a drink, go to the toilet or reapply sun cream for example.
Each activity session is 90 minutes long. This allows for a safety briefing and instruction from our instructors on the activity as well as getting into and safety checking any equipment the children need to wear such as life jackets, helmets and harnesses. This will usually last about 15-30 minutes leaving a good hour for the activity.
Normally your child would have a choice of activities each session from a selection on offer at that camp. However due to how we need to operate to comply with Covid-19 guidance, we are not able to offer choice in each session and instead will be working within bubbles, whereby each bubble of children will participate in a set programme of activities during the week.
Programmes are written dependent on the number of children we are expecting, therefore in order to be as accurate as possible, programmes are not published in advance. We are unable to tell you in advance exactly what activities will be available on the days your child is at camp, however we will display the weekly schedule at sign in, but please know this can still be subject to change.
At NSX Adventure, we love being outdoors so we aim to stay outside in the fresh air unless the weather makes an activity dangerous or not enjoyable. We always have an alternative activity indoors!
Booking FAQs
We only accept online booking and payment, which is now available. Select your camp and click Register now to book.
We accept payment through Stripe.
We monitor our bookings constantly and adjust our staffing accordingly, however we can reach capacity and can get fully booked in which case the option to book will be removed from our system.
If spaces remain, booking availability will stay open until Friday morning before the week you wish to book. The reason for this, is to allow us the Friday to organise programming and staffing for the following week.
For example, for week commencing Monday 29th March, bookings must be made by 9am Friday 26th March.
Children can be booked as a group of up to 4 children. Please follow the above instructions for each child.
Yes, our Day Camps do get fully booked so we do ask that you pay for your child’s camp on booking to secure their place.
By booking you verify that you have read our T&C’s, please could we ask that you make yourself familiar with them. Please click here to read a copy
Download the Terms & Conditions
Read the full Booking Terms & Conditions
You can view our privacy policy here.
Covid 19 FAQs
As an experienced childcare provider we have looked in detail at ways in which we can continue to operate in order to not only keep children happy, healthy and keep as close to normality as possible by supporting working parents during the school holidays.
Camps can only be booked for the whole period. Individual days cannot be booked.
This is to ensure we are following government guidance on being covid-secure and to ensure easy track and trace should any symptoms occur amongst our campers. Each week, the campers will be split into small groups and will stay together during the entire week following the same programme of activities. The problem with allowing new bookings on a daily basis is that we would then be unable to track who potentially came into contact with who; whereas by closely monitoring small groups, we can contain any transmission to a small number.
Morning drop off/ sign-in and afternoon pick up/collection times will be separated by sport in order for us to manage and maintain social distancing for our parents. This approach will also help to avoid queues getting too long and prevent bubbles mixing.
We kindly ask parents to support us in upholding this.
On the ‘first day’ of camp, parents will be asked to complete a ‘symptom checker’ for their child/ren attending. This form is designed to audit all children in our care to ensure safety for all.
Children will only interact with their “group bubble’ and our Activity Instructors.
No. Usually, our camps are all about making the world a smaller place, bringing different nationalities and cultures together, however with many countries in lockdown and quarantine measures in place for those arriving into the UK, we will only be welcoming children from England to our camps.
Our Camps and high-contact areas will be cleaned thoroughly and regularly.
Increased hand washing and sanitising for children throughout the day, before and following each activity.
All equipment will be cleaned at the start of the day and following every activity session. In addition to this, we will aim to minimise sharing of equipment between children in the same bubble.
In instances where sharing is required, our instructors will clean and disinfect shared equipment frequently.
We aim to offer a vast range of activities throughout the week, but we are constantly following Government guidance so certain activities may be unavailable. Some activities may be modified to maximise outdoor space and to ensure social distancing, whilst still ensuring the activities and camps are as fun as possible.
We have a list of all available activities here
Please do not bring your child to camp. Instead call our Head Office on 01449 742700 to let us know your child will not be attending.
Please see our booking T&C’s for more details on cancellation due to illness or Covid-19.
We will ask every parent upon arrival on first day at camp to complete a ‘symptom checker’ form to ensure that no child under our care has had any signs of Covid-19 symptoms prior to attending our camps.
If a child shows any Covid-19 symptoms whilst in our care (high temperature, new continuous cough), they must be sent home, Government
guidance should then be followed.
If another child has shown symptoms and been sent home, we will notify the other parents with children in the same bubble. There is no need to remove or cancel children from camp who have not shown any symptoms.
More information can be found in our booking terms & conditions